Frequently asked questions
The Association of Residential Managing Agents (www.arma.org.uk ) is the only residential leasehold block management association in England and Wales. ARMA offers us a wealth of guidance and advice, which in turn benefits our clients and the leaseholders of the properties that we manage.
When a leaseholder has not paid their Service Charge on time as stipulated by the terms of their Lease, they are said to be ‘in arrears’. If you are a leaseholder of a property currently held under our management and you are experiencing difficulties in making payment, please contact us as soon as possible.
Transfer by the original Leaseholder (the assignor) to the new Leaseholder (the assignee). Note that the original Leaseholder can still be obligated under certain circumstances unless expressly released by the Freeholder. Notices of Assignment are typically prepared by the solicitors acting for and on behalf of the assignee upon completion.
Typically prepared on an annual in advance basis, the budget is the expected expenditure in the building over the forthcoming financial year. The budget is then divided among leaseholders under the appropriate apportionment details in their Leases. Actual spend during the year at a property is closely monitored compared to budget. At the end of the year there is likely to be either a Surplus compared to budget (less money was spent than anticipated) or a Deficit compared to the budget (more money was spent than anticipated).
Companies House is the register of all companies in England and Wales. Company related matters are dealt with under the Companies Act 2006. The main purposes of Companies House are to incorporate and dissolve companies, examine and store information under the Companies Act 2006, and make the company information generally available to the public.
The person responsible for the administration of the company, especially in terms of legal and statutory requirements. The Company Secretary ensures that documents are filed in a timely manner, and kept fully updated, at Companies House. The Company Secretary could be a leaseholder in the property, the managing agent or a specialist firm. It is no longer a legal requirement to have a formal Company Secretary, however the functions of the role still need to be performed.
When more money has been spent during the period than has been collected, there is said to be a ‘deficit’. This is typically covered through cash in the bank initially and recovered from leaseholders with the subsequent period’s service charge. Details of this are typically spelt out in your lease.
Energy Performance Certificate. Since October 2008 it has been required to have an Energy Performance Certificate (commonly called an ‘EPC’) whenever your property is rented out. This is part of European legislation to tackle climate change and reduce carbon dioxide emissions. The report grades buildings from A (most energy efficient) to G (least energy efficient) and suggests possible improvements that can be made to improve your property’s energy rating.
A legal term used to describe a part of a freehold property which overhangs or is under part of another property. Typical examples include balconies overhanging other properties or rooms in older terraced houses which may overhang rooms in adjacent houses or common parts of the building
A legal term traditionally used to describe land and everything built on it and owned in perpetuity. If there is any time element associated with the ownership, however long that might be, the ownership is not freehold.
The individual or company owning the freehold to a property.
First-tier Tribunal, a body established to resolve residential property disputes as formerly dealt with by the Leasehold Valuation Tribunal. Residential property disputes handled by the Tribunal include, but are not limited to i) leasehold disputes ii) leasehold enfranchisement iii) rent increases for ‘fair’ or ‘market’ rates and iv) disputes about licenses for houses in multiple occupation.
A term used to describe buildings of exceptional interest in England and Wales. Only 2% of buildings are listed, and only about 2.5% of those are Grade I.
A term used to describe buildings of particular importance in England and Wales. Only 2% of buildings are listed, and only about 5.5% of those are Grade II*.
Rent payable by the leaseholder to the freeholder for the land on which the building sits. This provides an income to the Freeholder (so is not payment for any services provided) and the level of ground rent is set out in the Lease. Often, ground rent payable escalates over time, typically increasing every 25 years or so.
A lease between a tenant and a freeholder where contractual rights and responsibilities for the building are given to one tenant. Further long leases are usually granted by the Head Lessor to leaseholders. This situation occurs quite regularly with blocks of flats and we often see it in relation to either Crown Estates buildings or buildings owned by some of the other large London land estates.
A contract whereby a tenant pays a landlord, or leaseholder pays a freeholder, for the right to use a property. Leases can be of short or very long duration. Leases are complex documents and specialist legal advice should be sought if you are considering entering into a lease. A lease typically requires rent to be paid (otherwise the contract is usually referred to as a Licence), although this does not have to be a commercial rent, with a peppercorn rent often sufficing.
A leasehold to a property is the right to use a piece of land for a given period of time subject to certain conditions and (usually) subject to payment of a ground rent.
These are buildings listed on the Statutory List of Buildings of Special Architectural or Historic Interest. There are currently three categories of listed buildings in England and Wales ranging from Grade I with greatest significance through Grade II* to Grade II. Only 2%of the buildings in England and Wales are listed and the vast majority of these are old buildings – for example, most buildings built before 1840 are listed.
Leasehold Valuation Tribunal. See definition of First-tier Tribunal.
London Block Management! A managing agent performs most of the daily duties of running a property under the appointment, direction and control of the nominating party, whether that is the Freeholder, RMC, RTM or developer. Often the appointment of a Managing Agent is covered under the terms of the Lease. A Managing Agent takes many of the pressures of running the building away from the Freeholder and / or Directors of the Company, allowing them to enjoy their home or investment.
Managing Agent Enquiries
This is the set of questions raised by a purchaser’s solicitor on sale of a property. London Block Management typically receives the questions via the vendor’s solicitor. Please see the ‘Selling your property’ page for more information
A dividing partition erected along the boundary between two properties providing common support to the building on both sides of the partition. The owner on each side of the dividing line has rights to enter the other property in order to repair or maintain their building or the wall. The legislation surrounding party walls is complex and specialist advice should be sought if necessary.
A nominal or inconsequential rent set out in a lease in order to show that a commercial transaction exists.
Residents Management Company is the type of company that residents in a property typically establish in order to run the building themselves. This will be established in the lease. The RMC is typically tasked with running the building, enforcing the covenants of the lease, often appointing a managing agent to act on their behalf in performing the day to day functions of running the building. The business is run for the benefit of the tenants or leaseholders and not for profit. Directors and the Company Secretary are often sourced from leaseholders in the property.
Right to Manage. Under the Commonhold and Leasehold Reform Act 2002, the Leaseholders of a property have the right to form their own company and take management of the building away from the Freeholder. There are certain conditions that have to be satisfied in order to achieve this. The reasons typically stated for going through the right to manage process are either to reduce service charge and / or to control the appointment of the managing agent. If you are interested in pursuing the Right to Manage for your property, please contact us.
A consultation process under which leaseholders must be consulted if any works in the building are anticipated which are expected to cost more than £250 (including VAT) for any one Leaseholder in the property. If consultation is not undertaken, the maximum that the landlord may legally be able to recover is £250 per Leaseholder. There are three stages to the Section 20 process: the Notice of Intention, the Notice of Estimates and the Notice of Reasons.
The service charge is the charge made to leaseholders by the landlord for providing services to the property. It typically includes things like provision of on-site staff, payment of insurance, repairs and maintenance, communal utility supplies, maintenance contracts in place at the building and managing agent fees.
Service Charge Demand
The service charge demand is the document which sets out the service charge that each leaseholder has to pay in the current period. There is a set format that Service Charge demands need to follow. It will typically include a cover letter explaining the budget, a copy of the Budget, an Application for Payment and several formal notices.
When less money has been spent in service charge than has been budgeted during the period, there is said to be a ‘surplus’. This is typically returned to leaseholders with the subsequent service charge demand, however further details are likely to be set out in your Lease.
The nature of ownership of a piece of land, which determines whether an occupant is an owner or a tenant. Freehold and leasehold are examples of tenure that land can be held under.
A term used to describe a very long leasehold interest (often 999 years). In this situation, the Lease is worth the same as the freehold interest in the property, hence the term ‘virtual freehold’.
A term used to describe buildings of special interest in England and Wales. Only 2% of buildings are listed, and about 92% of those are Grade II.