Portfolio Manager


Role Overview:
The Portfolio Manager is responsible for the day-to-day management of their own portfolio of properties. The portfolio is likely to comprise of a mix of property types (in terms of age, size and location of property) and you are likely to be working for a variety of different clients (freeholders, RMCs, RTMs and developers). The role is broader than at some of our competitors as you are the point person on everything to do with the property, although there is a team in the background to support you. The portfolio is growing quickly so candidates should be looking to work in a fast paced environment and be keen to develop with the company.

Job Description:

    • Liaising with tenants, Leaseholders, Freeholder and board of Directors and managing expectations of all aspects of block management.
    • Handling Day to Day property maintenance issues reported by Leaseholders and residents communicating with contractors as necessary
    • Obtaining quotations for any works
    • Dealing with any telephone / email / post enquires. Telephone calls are dealt with as soon as practically possible and emails are responded to within 24 hours.
    • Dealing with disputes or complaints from Lessees within the development
    • Performing property searches via the Land Registry
    • Managing the progress of maintenance issues and seeing them through to completion via our internal issues list
    • Ensuring all systems are kept up to date and maintained
    • Managing all Health and Safety, Fire Risk Assessments and any Asbestos for your portfolio, advising clients on their obligations and ensuring that the buildings are compliant. Raising any issues or concerns immediately to management.
    • Issuing Section 20 Notices
    • Liaising with Chartered Surveyors during any major work projects
    • Liaising with Insurance brokers prior to the renewal of any polices, issuing renewal terms to clients and following approval, instructing Insurance brokers to commence with cover
    • Liaising with Insurance brokers, initiating formal written claims and obtaining comparable quote for damage in communal areas, ensuring all claims are tracked and closed out
    • Acquisition of keys, fobs, remotes and permits and administering management keys to authorised contractors for maintenance purposes or copies for residents where necessary.
    • The Company out of hour’s phone is held by the team on a weekly rotation – when in the Portfolio Manager’s possession they are expected to be contactable in the evenings and during the weekend should any emergencies occur.

 

Role Requirements:

You will need to be:

    • IT literate and proficient in the use of Microsoft Office
    • Have a proven background in terms of block management (minimum two years’ experience) and an all-round knowledge of the major issues likely to be encountered
    • Ambitious, dynamic and motivated
    • Strong communicator, both verbally and written, with good use of grammar and spelling
    • Strong at time keeping and time management
    • Able to run a meeting with clients to discuss accounts and issues at each property
    • Self-sufficient in terms of dealing with issues and equally adept at raising issues to management as required.
    • Full clean UK driving licence a benefit

 

Training:

Training will be provided on the job internally, supplemented by external courses as required. Staff are encouraged to sit the IRPM exams at the earliest opportunity.

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